Return policy

Toys2learn will exchange your purchases subject to the following conditions:

  • All returns or exchanges must be made in 30days from purchase
  • All postage will be charged both for sending and returning the items
  • All items must be in a saleable condition for returns or exchange unopened and sealed
  • All returns and refunds must be accompanied with the original order number and paperwork.

REFUNDS AND EXCHANGE ARE NOT AVAILABLE ON SALE OR SPECIAL OFFER ITEMS.

Toys2learn reserves the right to refuse returns and exchanges if the terms are not met.

EXCHANGING GIFTS

Toys2learn will exchange or provide a store credit for gifts that are unsuitable subject to the following terms.

Exchange must be within 21 days of the order.

Toys2learn will credit or exchange to the value of the item.

With regards to credits these must be used in the one transaction for the full amount and are valid for 30 days.

A return credit can be used to purchase an item of a greater amount providing the balance and postage is paid on ordering

All postage cost in relation to the exchange will be at the customers expense.

All items must be in a salable condition with original packaging and still sealed.

Please note if the items were on sale or a promotional deal toy2lean can not replace or credit.

The returns must have the original order number with the return.

CANCELLATION OF ORDERS

Orders can be cancelled providing the following conditions are met.

Providing the order has not been sent you can cancel and receive a refund.

If your order has been gift wrapped and packaged their will be a $5.00 handling fee to cover the cost of wrapping.

Please note, as we usually pack and send the same day please be aware of the above conditions. Once the order has been posted full return conditions apply. (see returns policy above)

ORDER CONFIRMATION

Toys2learn will email a confirmation of your order.

If any items can not be supplied for some reason we will contact you via email as soon as possible.

ORDER ACKNOWLEDGEMENTS

Toys2learn reserve the right to refuse or accept any order we receive for any reason, including but not limited to, unavailability of product, failure to pay for order, or error in the price or description of the product.

 

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